Refund Policy
Last updated: May 16, 2026
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- If you tested LayerSeven TV on a trial before subscribing, there is no refund. This applies to every plan, with no exceptions. A trial exists so you can judge the service before paying — once you have used one, that judgement has been made.
- A refund requires a fault on our side. Changing your mind is not grounds for one. The qualifying faults are listed in full below — if your situation is not on that list, it does not qualify.
1. Who the guarantee covers
The guarantee is for customers who subscribe without having tried the service first, and who then hit one of the faults listed in section 3. It is a safeguard against paying for something that does not work — not a trial period claimed after the fact.
If you took a free or paid trial at any point before subscribing, the guarantee does not apply to you and no refund will be issued, whichever plan you bought. We would far rather you trialled the service and knew what you were buying; that is precisely what the trial is for.
2. How long you have
The window depends on the plan, and runs from the moment your subscription is delivered — not from payment, so an account that took time to activate has not spent its window waiting. Once the window closes, no refund is possible for any reason.
| Plan | Refund window | Costs deducted |
|---|---|---|
| 1 Month | 24 hours | May be deducted |
| 3 Months | 1 day | No |
| 6 Months | 3 days | May be deducted |
| 12 Months | 7 days | May be deducted |
Where the table says costs may be deducted, we may withhold what has already been spent running your account — the panel credit consumed and the payment-processing fee, which is not returned to us when a payment is reversed. We will tell you the exact figure before anything is refunded.
3. Faults that qualify
These are the only grounds for a refund, and the list is exhaustive. Each must be reported inside the window for your plan, and we must be given the chance to fix it first — most are resolved the same day once support knows about them.
The service does not work at all
Your account was delivered but will not connect, or no channel plays on any device or player you try.
Repeated daily interruptions caused by us
Streams freeze or stop every day over a sustained period, and the cause is on our side rather than your connection or device. Isolated interruptions and short maintenance windows do not qualify.
The channels you subscribed for are gone
Channels you were actively watching have been lost from the lineup and we cannot restore them or offer a comparable replacement.
Your playlist stops working and a VPN does not fix it
Your line stops loading and it still fails after you have tried a VPN — meaning it is not simply your provider blocking the connection.
Your provider blocks the service on every host we offer
Your internet provider blocks the service and it remains blocked after we have moved you to a different host. If a host change fixes it, that is a fix, not grounds for a refund.
4. What does not qualify
No refund will be issued in any of the following cases:
- You tested the service on a free or paid trial before subscribing
- You changed your mind, or bought the wrong plan by mistake
- You gave no reason, or a reason we cannot verify
- A problem caused by your own connection, device, player or ISP that a host change resolves
- You want to switch to a different plan or provider
- Your account was suspended or terminated for breaching the Terms of Service
- A renewal of a subscription you have already been using
A request supported by a reason we find to be invented, or by information we cannot verify, is refused — and may result in the account being closed without refund.
5. How to request a refund
Write to with the subject "Refund Request — layerseventv.cc", and include:
- The email address on your subscription, and your order ID
- Which of the faults in section 3 you are reporting
- What you have already tried — the players and devices you tested, and whether you tried a VPN
- A screen recording or photograph of the problem, where one can be taken
A request missing this information cannot be assessed, and will be held until it arrives — which may push it past your window.
6. Decision and processing
We answer refund requests within 24 to 48 hours. Where a request is approved, the money is returned within 5 to 10 business days, less any deduction set out in section 2. How quickly it then appears depends on your bank or payment provider rather than on us.
An approved refund ends the subscription immediately. The account is closed at the same time and cannot be reinstated afterwards.
7. Chargebacks
Raising a chargeback before contacting us suspends the account immediately and permanently. We keep delivery and access records for every subscription and will provide them to the payment provider.
Talk to us first. Nearly every problem people open a chargeback over is one support can fix within the hour — and a chargeback closes the door on that.
8. Questions
If anything here is unclear, ask before you subscribe rather than after. Write to and we will answer plainly.